Frequently Asked Questions

bobobark’s dimensions are 42 H * 29 L * 7 W cm | 16.5 H * 11.4 L * 2.7 W inches.

bobobark weighs 1.5 kg, including its straps. Cork skin is three times lighter than regular leather.
 

bobobark is a versatile bag that can be used in four different ways: as a backpack, as a tote bag, crossbody and as a briefcase.
 

bobobark opens 180° giving you a clear view into the bag, so that you can find all your belongings with just a glance! It stays open on its own and can be closed in just one pressure push.

bobobark has three main compartments, as well as many interior pockets.

One compartment is designed to carry and protect a laptop. There is zipper pocket which divides the other two main compartments, to keep all your belongings safe.

Yes, bobobark has a special padded pocket for your laptop, that is accessible both from inside and outside the bag. It can carry laptops up to 13 inches (15 inches can make it in, but only from the top). 

There is a side zipper which leads directly to your bobobark's laptop compartment, so you can retrieve your laptop quickly and safely!

Our sustainable purses are made from eco-friendly cork leather. While cork leather is 100% vegan, it should not be confused with the well-known “vegan leather” which often contains PVC and other synthetic materials.

All our items are lined in our signature orange, a bright and vivid color. The color is not only beautiful but also practical because you can easily find your items against this background.

No, for now, our lining only comes in our signature orange.

No, for now, we do not offer customization options of bobobark or its golden letters.

bobobark can hold up to 8 kg. However, for everyday use, we recommend that you not carry more than 5 kg to avoid any premature wear and tear.

bobobark comes with three straps: two long backpack straps, and one short buckle strap. By combining one long strap and the short strap, you can create one shoulder strap to wear it as a tote bag.

bobobark accessories were specially designed to fit in the bag. All the accessories can fit in the bag together.

bobobark can fit a water bottle up to 1 liter in size.

With proper care, bobobark can last for years and be the perfect everyday companion!

bobobark has an easy-access external zipper pocket designed to hold your phone. It can hold phones up to 4.5 * 7 inches in size. This pocket connects to the main part of the bag so that you can plug your phone to your power bank, allowing you to charge while using your phone safely. 

There is a slip pocket inside the main compartment of bobobark, where you can place your power bank. You can thread a cable through a small opening from it to the external phone pocket, so that you can plug your phone to the power bank while still having easy access to your phone. 

The bobobark shoulder strap is 56 cm // 22 inches long. 

The packpack straps are 75 cm // 29 inches long. 

bebebark’s dimensions are 23 L * 23 H * 12 W cm | 9 L * 9 H * 4.7 W inches

bebebark weighs 0.8 kg, including its straps.
 

bebebark is a convertible bag that can be used in three different ways: as a backpack, as a tote bag, and as a handbag. You can even wear it crossbody!
 

No, a laptop cannot fit inside bebebark.
 

It depends on the size of the tablet-- bebebark can fit a small tablet or kindle, and is best suited to hold the iPad mini. 

bebebark can fit a small water bottle-- up to 500 ml. It can carry a small fan or small umbrella, as well as other everyday essentials! 

bebebark comes with two adjustable backpack straps, an adjustable shoulder strap, and a detachable keyring strap.

bebebark can hold up to 5 kg. However, for everyday use, we recommend that you not carry more than 3 kg to avoid any premature wear and tear.

All the small accessories can fit inside bebebark together. 

No, you can't lock bebebark. However, the top opening can't be forced open. To open it, you have to place one hand at the back of the bag, which makes it hard for an unwanted intruder to open your bag without you noticing. 

All side zippers are protected with a cork lap, making them invisible from the outside. In addition, the top opening can't be forced open. To open it, you have to place one hand at the back of the bag, which makes it hard for an unwanted intruder to open your bag without you noticing.  

bebebark is impeccably designed to keep you organized and provide you quick access to your essentials. 11 interior pockets and compartments hold everything from your tablet to your keys in their place, and an exterior hidden side zipper provides you easy access to your phone.  

While bebebark is compact in size, its unique clasp opens 180° to allow you a wide, clear view into the bag, so you can grab what you need quickly.  

bebebark’s crossbody strap’s maximum length is 130 cm / 51 inches. 

bebebark has an easy-access external zipper pocket designed to hold your phone. It can hold phones up to 4.5 * 7 inches in size. This pocket connects to the main part of the bag so that you can plug your phone to your power bank, allowing you to charge while using your phone safely. 

There is a slip pocket inside the main compartment of bebebark, where you can place your power bank. You can thread a cable through a small opening from it to the external phone pocket, so that you can plug your phone to the power bank while still having easy access to your phone. 

The bebebark backpack straps are 42 cm // 16.5 inches at minimum size and 70 cm // 27.5 inches at maximum size. 

trolala has a capacity of 32L, it weighs 2.9 kgs, and its dimensions are 25cm x 30cm x 55cm.

The padded laptop compartment was designed to fit up to a 16 inch macbook pro. Some of the 17 inch laptops will fit in the main compartment of trolala.

The dimensions of trolala are 25cm x 55cm x 30cm which will meet most traditional airline carry-on dimensions, but since each airline has its own policy, we recommend checking the required dimensions prior to flying with your trolala.

A ring on the brass clasp allows you to secure and lock your trolala with a small lock. You can use a combination lock or a key lock.

trolala is designed in Paris, made from cork material sourced in Portugal, and hand-made in China with pride. We have a relationship with the workshop and its team of artisans that goes back more than 30 years. This strong relationship is built with good people that we call friends. We have worked with partners from all around Europe and Asia and we select the best partner that could produce the product on time, at the scale we require and most importantly at the highest quality standards.

We are planning to start shipping trolala in october 2022

trolala is a perfect travail companion, but we have still designed some additionnal accessories to grant you an organised journey! 
The packing cubes will be perfect to keep your belonging neatly packed during your voyage. On another hand, you can place your bobobark or your bebebark safely onto your trolala with our adapter. 
Both are available as pre-order on our accessory page! 

The maximum length of the Trolley handle of your trolala is 46 cm long. 

Our promise to you is to provide luxurious sustainable products that help contribute to a greener earth. We promise to always strive toward sustainability while keeping our same high standards of quality.

All Laflore products are:

Handmade from ethically-harvested cork

Cruelty-free

PVC-free

Vegan

Sustainably sourced

Packaged in plastic-free and recyclable packaging
If you want to find out more about our company, visit this page: https://www.lafloreparis.com/pages/our-promise-to-you-eco-friendly-purses   

The metal we use for our products is brass, a solid and vintage looking metal. 

First and foremost, our products are not mass-produced. While we do have a high demand for Laflore products, we refuse to compromise on our ethics. Our handbags and accessories are still handcrafted by skilled artisans using the same high quality eco-friendly materials as always.

We don't use the term artisan lightly-- we only work with skilled craftsmen and craftswomen who are extremely detail-oriented and have experience working with handmade items.

People and nature are the core values of the Laflore brand. Our products are designed in Paris, made from eco-materials (natural cork & recycled cotton) sourced from Portugal, and hand-made by artisans in China who we have been working with for over 30 years. This strong relationship is built with real and good people we call friends, who uphold our standards for attention to detail and the very best quality.  

Our workers earn fair wages and have ethical working conditions. In fact, Elie lived in China at the workshop for over a month to ensure the operation was running smoothly. Our artisans use sewing machines, cutting stations, scissors, screws, and screwdrivers. They never use dangerous machinery.  

Our emerald color is a deep, dark green with blue undertones. It’s a vibrant and unique color, that is flattering all year long!

Our mustard is a dense, deep yellow. With its warm undertones, it is a great match for denims, and brightens up all outfits!

Our cherry red color is a red, with slightly pink undertones. Unique and eyecatching, it will make you stand oud in all occasions. It’s perfect for any time of the year! 

We are always listening to your feedback and updating our product colors. Some colors will be part of our permanent collection, while others will be available as limited editions. Be sure to follow us on our social networks to be in the know about new items/colors! 

The chain strap is 100 cm // 39.5 inches long. 

The maximum length of the extra strap is 120 cm // 47 inches. 
The minimum length of the extra strap is 64 cm // 25 inches. 

Our cognac color is a deep warm brown, with red and orange undertones. It is a truly unique color, that fits best with blues and greens. It’s perfect for any time of the year! 

We ship worldwide, to all possible countries as long as you have a mailbox! We are also EU shipping friendly. 

Our average shipping time is between 4 to 14 days to the farthest countries in the world. 

We ship all orders within the EU and to all countries close to the EU, such as UK, Norway or Switzerland, from our logistic partner's facility in Poland. For all orders within the US, and to all other countries, orders are shipped from our logistic partner's facility in the US.

As per our shipping policy, the price of the purchase does NOT include additional duty and taxes that may apply as per local laws of importation. However, we have EU-friendly shipping and also ship directly from the US. 

We work with ITB Fulfillment in Georgia, US and Green Logistic in Poland.  

The shipping fees cover your item's full journey, from the workshop in China to one of our two facilities in the US or in Europe, and from there to you, anywhere in the world. 

Once the order is placed, and if there are any issues with your shipping address, please contact us at natacha@lafloreparis.com as soon as you can, so we can make the changes before the item is on its way. If the item has already shipped, not to worry, we will find a solution together!  

You have 20 days after the purchase date of your items on our website to claim for an investigation on a shipping issue. 

To start a ticket, you can simply access : https://www.lafloreparis.com/pages/returns  

You will need your order ID (sent by email at the time of purchase) and email address or phone number associated with your order. 

You have 30 days from the delivery date of your shipment to request a refund... No questions asked.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused. It must contain all the items, tags and any documents included in the original package. 

To start a return, you can simply access :

https://lafloreparis.loopreturns.com/#/

You will need your order ID (sent by email at the time of purchase) and email address or phone number associated with your order. 

The overall shipping fees (shipping fee paid on the website + return shipping fee) will not be refunded. 

Items sent back to us without first requesting a return will not be accepted.

You have 30 days from the delivery date of your shipment to request an exchange of color… No questions asked.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused. It must contain all the items, tags and any documents included in the original package. 

To start an exchange, you can simply access : https://lafloreparis.loopreturns.com/#/

You will need your order ID (sent by email at the time of purchase) and email address or phone number associated with your order. 

The overall shipping fees (return shipping fee + shipping fee of the exchanged color) will be paid by the customer. 

Items sent back to us without first requesting an exchange will not be accepted.

You have 30 days after the delivery date of your items to claim a defect on your bag and get a new one.

During production we put a huge emphasis on the quality of our bags which is why the end result is top notch. That said, in the process of producing thousands of bags we are aware that some might escape our tight quality control checks.  

If you were unlucky to receive a defective bag, we apologize and would like to assure you that you need not worry. We are here for you and will assist you and if necessary will ship you a replacement.

To claim a defective item, you can simply access :  https://lafloreparis.loopreturns.com/#/

You will need your order ID (sent by email at the time of purchase) and email address or phone number associated with your order. 

We will cover the costs for the overall shipping fees (return shipping fee + shipping fee of the new item). 

Items sent back to us without first requesting a return will not be accepted.

You have 6 months from the delivery date of your items to request a free repair.

As a sustainable company, we put a lot of effort into creating bags that will last a lifetime. With the right care, we are confident that your item will follow you for many years to come.

To claim your free repair, you can simply access : https://lafloreparis.loopreturns.com/#/

You will need your order ID (sent by email at the time of purchase) and email address or phone number associated with your order. 

In the event that we are unable to repair your item we will send you a new one.

We will cover the costs for the overall shipping fees (return shipping fee + shipping fee of the new item). 

Items sent back to us without first requesting a return will not be accepted.

You have a lifetime to reach out and ask us for a repair.

If your bag was damaged with time we are here to help and may be able to repair your bag. If we are not able to repair your item, we will offer you a “Trade in Value” so that you can get a new one

To claim for a repair, you can simply access : https://lafloreparis.loopreturns.com/#/

You will need your order ID (sent by email at the time of purchase) and email address or phone number associated with your order. .

The overall shipping fees (return shipping fee + shipping fee of the repaired bag) will be paid by the customer. 

Items sent back to us without first requesting a return will not be accepted.

As a relatively new company, it is important to us that all our customers can understand our values and our products easily. English is widely spoken across the world and can easily be translated through any search engine to any other language. We hope to have our website in different languages in the near future, to make your shopping experience even more pleasurable.

Our company’s mission is to offer affordable luxury vegan purses all year long. However, we are aware that each person has their own budget, and it is important to us that our brand be accessible to all. Therefore, from time to time, we will have limited sales on our products. Be sure to follow us on our social networks (insert relevant links here) so you won’t miss our next sale!

We do not offer student discounts. We do however hold limited sales from time to time, so be sure to follow us on our social networks so you won’t miss our next one!  

We chose to display our items in USD because it is a well known currency worldwide and easy to convert into any other currency using any search engine.

We are using Shopify Payments to safely process the follow cards : Visa, Mastercard, Amex, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Facebook Pay.

We are also accepting Paypal payments.

We are working with the most secured payment processors (Shopify Payments & Paypal) to ensure the highest security during your payment. We are also using the HTTPS / SSL certificate to ensure that our website is secure as well.

Yes. We are happy to offer SHOP PAY INSTALLMENTS which allow you to split your purchase into 4 equal installment payments. This only applies to any shipping address in the United States.

You can not apply two discount codes to one order, nor can you apply a discount code to an order if there is already a discount. However, you can save any discount codes you have for another order! 

You can not apply two discount codes to one order, nor can you apply a discount code to an order if there is already a discount. However, you can save any discount codes you have for another order! 

Cork is one of the most eco-friendly materials on our planet! Cork is both renewable and biodegradable. Laflore’s cork leather is made from cork bark, which is sustainable and actually helps the environment instead of harming it. We also believe in vegan, cruelty-free fashion where no animals are harmed to create a purse.

Cork is a very light and solid material. In fact, it is three times lighter than traditional leather. 

Dampen a reusable soft cloth with warm water and a couple drops of saddle soap. Saddle soap is ideal, but any regular soap you have at home will do just fine. Once you have a damp cloth with soap ready, gently scrub your purse in small circles, paying special attention to any areas that are visibly dirty. You can read all about how to clean cork products here: https://www.lafloreparis.com/pages/how-to-clean-a-cork-purse   

All Laflore products are made of waterproof cork material, but too much water will make the cork material unable to absorb the leather cream properly. It’s best to use a conservative amount of water and soap (ideally saddle soap). Make sure to dry your bag with a clean cloth instead of rinsing it, just like you would regular leather. If there is any residual moisture after cleaning, allow your cork purse to completely air dry and don’t place it close to any sources of heat such as hair dryers or electric heaters.  

How will cork age?

Cork will last long and age well if you take care of it properly. However, just like leather, cork changes over time. It is sensitive to UK UV? and will get slightly lighter in color with time. In addition, there may be wear and tear at the corners and in other areas of the item that are used often. All of those signs are natural and can be avoided with proper care.
You can read all about proper cork care in our article here : https://www.lafloreparis.com/pages/how-to-clean-a-cork-purse   

Cork comes from the bark of a tree, the cork-oak. When cork trees are stripped of their bark, they can absorb enormous amounts of carbon dioxide and release even more oxygen. Additionally, this process helps protect the surrounding biodiversity of the forests.

Cork trees live for over 200 years, they are never cut down, and the cork bark regenerates every 9-12 years.

Cork is a very light and solid material. In fact, it is three times lighter than traditional leather.