Frequently Asked Questions

bobobark

The bobobark weighs 1.5 kg, including its straps. Cork skin is three times lighter than regular leather. 
 

Bobobark is a versatile bag that can be worn in four different ways: as a backpack, as a tote bag, crossbody and as a briefcase. 
 

You can easily open your bobobark with just one pressure push on the clasp. Bobobark opens 180° giving you a clear view into the bag, allowing you to quickly find all your belongings with just a glance!

Bobobark has three main compartments, as well as many interior pockets. 

There is a padded compartment designed to carry and protect a laptop, and a large zippered pocket acts as a central divider for the other two main compartments, keeping your small belongings safe.

Yes, bobobark can carry a laptop up to 15 inches. It has a special padded compartment, accessible from both inside and outside the bag - Please note, however, that a 15" laptop will not be accessible via the side pocket, but can still be placed in the bag through the top opening. A 13" laptop is the best match, as they are compatible with the easy-access side pocket.

Bobobark has a side zipper which leads directly to its padded laptop compartment, so you can retrieve your laptop quickly and safely! Please note that the easy-access side pocket is only compatible with laptops up to 13 inches. Although the bobobark can hold up to a 15" laptop, it will not be accessible via the side pocket, but can still be placed in the bag through the top opening.

Our sustainable purses are made from eco-friendly cork leather. While cork leather is 100% vegan, it should not be confused with the well-known “vegan leather” which often contains PVC and other synthetic materials.

The lining of all of our bags and accessories come in our signature orange, The bright and vivid color improves the visibility inside your bag, which comes in very handy when you need to quickly retrieve items from your bag at a glance. And bonus! The material is organic and 100% recycled.

As of right now, we don't have any plans to offer alternative lining colors.

For now, we do not offer customization options for bobobark.

Bobobark can hold up to 8 kg. However, for everyday use, we recommend that you not carry more than 5 kg to avoid any premature wear and tear. 

Bobobark comes with three straps: two long backpack straps, and one short buckle strap. By combining one of the backpack straps with the short strap, you can create one long strap to wear your bag over the shoulder or crossbody.

Our accessories were specially designed to fit in the bobobark. All of the accessories can fit in the bag together.

Bobobark can fit a water bottle up to 1 liter in size.

With proper care, bobobark can be the perfect everyday companion and still last for years! To extend the life of your bobobark, we recommend the use of our care products. They are vegan, cruelty-free, and specially designed for cork to help condition and strengthen the material.
 
Cork, like leather, can dry out and lighten over time. Applying our cork conditioner and coloring cream every 3-4 months, or whenever you notice it needs to be moisturized or recolored, will guarantee it stays healthy and maintains an even color, keeping it looking as good as new!
 

 

bobobark has an easy-access external zipper pocket designed to hold your phone. It can hold phones up to 4.5 * 7 inches in size. This pocket connects to the main part of the bag so that you can plug your phone to your power bank, allowing you to charge while using your phone safely. 

There is a slip pocket inside the main compartment of bobobark, where you can place your power bank. You can thread a cable through a small opening from it to the external phone pocket, so that you can plug your phone to the power bank while still having easy access to your phone. 

The bobobark shoulder strap is 56 cm // 22 inches long. 

The backpack straps are 75 cm // 29 inches long. 

bebebark

The dimensions of the bebebark are 23 L x 23 H x 12 W cm | 9 L x 9 H x 4.7 W inches. 

Bebebark weighs 0.8 kg, including its straps.
 

Bebebark is a convertible bag that can be used in three different ways: as a handbag, as a tote bag, and as a backpack. You can even wear it crossbody!
 

Bebebark can not fit a laptop, but it can fit an iPad mini or kindle.
 

It depends on the size of the tablet -- bebebark is designed to fit a small tablet or kindle, and is best suited to hold the iPad mini. 

Bebebark can fit a small water bottle -- up to 500 ml.

Bebebark comes with two adjustable backpack straps, an adjustable shoulder/crossbody strap, and a detachable keyring strap.

Bebebark can hold up to 5 kg. However, for everyday use, we recommend that you not carry more than 3 kg to avoid any premature wear and tear.

All the small accessories can fit inside bebebark together. 

No, you can't lock bebebark. However, the top opening can't be forced open. To open it, you have to place one hand at the back of the bag, which makes it hard for an unwanted intruder to open your bag without you noticing. 

All side zippers are protected with a cork flap, making them invisible from the outside. In addition, the top opening can't be forced open. To open it, you have to place one hand at the back of the bag, which makes it hard for an unwanted intruder to open your bag without you noticing.  

Bebebark is impeccably designed to keep you organized and provide you quick access to your essentials. There are 11 interior pockets and compartments that hold everything from your tablet to your keys in their place, and an exterior hidden side zipper provides you easy access to your phone.  

While bebebark is compact in size, its unique clasp opens 180° to allow you a wide, clear view into the bag, so you can grab what you need quickly.  

Bebebark’s crossbody strap has a maximum length of 130 cm / 51 inches. 

bebebark has an easy-access external zipper pocket designed to hold your phone. It can hold phones up to 4.5 * 7 inches in size. This pocket connects to the main part of the bag so that you can plug your phone to your power bank, allowing you to charge while using your phone safely. 

There is a slip pocket inside the main compartment of bebebark, where you can place your power bank. You can thread a cable through a small opening from it to the external phone pocket, so that you can plug your phone to the power bank while still having easy access to your phone. 

The bebebark backpack straps are 42 cm // 16.5 inches at minimum size and 70 cm // 27.5 inches at maximum size. 

trolala

trolala has a capacity of 32L, it weighs 2.9 kgs, and its dimensions are 25cm x 30cm x 55cm.

The padded laptop compartment was designed to fit up to a 16 inch macbook pro. Some of the 17 inch laptops will fit in the main compartment of trolala.

The dimensions of trolala are 25cm x 55cm x 30cm which will meet most traditional airline carry-on dimensions, but since each airline has its own policy, we recommend checking the required dimensions prior to flying with your trolala.

A ring on the brass clasp allows you to secure and lock your trolala with a small lock. You can use a combination lock or a key lock.

trolala is designed in Paris, made from cork material sourced in Portugal, and hand-made in China with pride. We have a relationship with the workshop and its team of artisans that goes back more than 30 years. This strong relationship is built with good people that we call friends. We have worked with partners from all around Europe and Asia and we select the best partner that could produce the product on time, at the scale we require and most importantly at the highest quality standards.

We are planning to start shipping trolala in october 2022

trolala is a perfect travail companion, but we have still designed some additionnal accessories to grant you an organised journey! 
The packing cubes will be perfect to keep your belonging neatly packed during your voyage. On another hand, you can place your bobobark or your bebebark safely onto your trolala with our adapter. 
Both are available as pre-order on our accessory page! 

The maximum length of the Trolley handle of your trolala is 46 cm long. 

General

Our promise to you is to provide luxurious, sustainable products that help contribute to a greener earth. We promise to always strive toward sustainability while keeping our same high standards of quality.

All Laflore products are:

Handmade from ethically-harvested cork

Cruelty-free

PVC-free

Vegan

Sustainably sourced

Packaged in plastic-free and recyclable packaging

 
If you want to learn more about our company, feel free to visit this page: https://www.lafloreparis.com/pages/our-promise-to-you-eco-friendly-purses   

The metal we use for our products is brass, a solid and vintage looking metal. 

First and foremost, our products are not mass-produced. While we do have a high demand for Laflore products, we refuse to compromise on our ethics. Our handbags and accessories are still handcrafted by skilled artisans using the same high quality eco-friendly materials as always.

We don't use the term artisan lightly -- we only work with skilled craftsmen and craftswomen who are extremely detail-oriented and have experience working with handmade items.

People and nature are the core values of the Laflore brand. Our products are designed in Paris, made from eco-materials (natural cork & recycled cotton) sourced from Portugal, and hand-made by artisans in China who we have been working with for over 30 years. This strong relationship is built with good people we call friends, who uphold our standards for attention to detail and the very best quality.  

Our workers earn fair wages and have ethical working conditions. In fact, Elie lived in China at the workshop for over a month to ensure the operation was running smoothly. Our artisans use sewing machines, cutting stations, scissors, screws, and screwdrivers. They never use dangerous machinery.  

Our emerald color is a deep, dark green with blue undertones. It’s a vibrant and unique color, that is flattering all year long!

Our mustard is a dense, deep yellow. With its warm undertones, it is a great match for denims, and brightens up all outfits!

Our cherry red color is a bright red with slightly pink undertones. Unique and eyecatching, it will make you stand oud in all occasions. It’s perfect for any time of the year! 

We are always listening to your feedback and updating our product colors. Some colors will be part of our permanent collection, while others will be available as limited editions. Be sure to follow us on our social networks to be in the know about new items/colors! 

The chain strap is 100 cm // 39.5 inches long. 

The maximum length of the extra strap is 120 cm // 47 inches. 
The minimum length of the extra strap is 64 cm // 25 inches. 

Our cognac color is a deep warm brown, with red and orange undertones. It is a truly unique color, that fits best with blues and greens. It’s perfect for any time of the year! 

Shipping

We ship worldwide, to all countries as long as you have a mailbox! We also offer US and EU-friendly shipping.

Our average shipping time is between 4 to 14 days to the farthest countries in the world. 

We ship all orders within the EU and to all countries close to the EU, such as UK, Norway or Switzerland, from our logistic partner's facility in Poland. For all orders within the US, and to all other countries, orders are shipped from our logistic partner's facility in the US.

As per our shipping policy, the price of the purchase does NOT include additional duty and taxes that may apply as per local laws of importation. However, we have EU-friendly shipping and also ship directly from the US. 

We work with ITB Fulfillment in Georgia, US and Green Logistic in Poland.  

The shipping fees cover your item's full journey, from the workshop in China to one of our two facilities in the US or in Europe, and from there to you, anywhere in the world. 

Once the order is placed, and if there are any issues with your shipping address, please contact us at natacha@lafloreparis.com as soon as you can, so we can make the changes before the item is on its way. If the item has already shipped, not to worry, we will find a solution together!  

You have 20 days after the purchase date of your items on our website to claim for an investigation on a shipping issue. 

To start a ticket, you can simply access : https://www.lafloreparis.com/pages/returns  

You will need your order ID (sent by email at the time of purchase) and email address or phone number associated with your order. 

Returns & Refunds

You have 30 days from the delivery date of your shipment to request a refund... No questions asked.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, and must contain all the items, tags and any documents included in the original package. 

To start a return, simply access the following link: https://lafloreparis.loopreturns.com/#/

You will need your order ID (sent by email at the time of purchase) and the email address or phone number associated with your order. 

The overall shipping fees (shipping fee paid on the website + return shipping fee) will not be refunded. 

Items sent back to us without first requesting a return will not be accepted.

You have 30 days from the delivery date of your shipment to request an exchange for another color or another product… No questions asked.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and must contain all the items, tags and any documents included in the original package. 

To start an exchange, simply access the following link: https://lafloreparis.loopreturns.com/#/

You will need your order ID (sent by email at the time of purchase) and the email address or phone number associated with your order. 

The overall shipping fees (return shipping fee + shipping fee of the new item) will be paid by the customer. 

Items sent back to us without first requesting an exchange will not be accepted.

You have 30 days after the delivery date of your shipment to claim a defect on your item and get a replacement.

During production we put a huge emphasis on the quality of our bags which is why the end result is top notch. That said, in the process of producing thousands of bags we are aware that some might escape our tight quality control checks.  

If you were unlucky to receive a defective product, we apologize and would like to assure you that you needn't worry. We are here to assist you and if necessary, we will provide you with a free replacement.

To claim a defective item, simply access the following link: https://lafloreparis.loopreturns.com/#/

You will need your order ID (sent by email at the time of purchase) and the email address or phone number associated with your order. 

We will cover the costs for the overall shipping fees (return shipping fee + shipping fee of the new item). 

Items sent back to us without first requesting a return will not be accepted.

You have 6 months from the delivery date of your item to request a free repair.

As a sustainable company, we put a lot of effort into creating bags that will last a lifetime. With the right care, we are confident that your item will follow you for many years to come.

To claim your free repair, simply access the following link: https://lafloreparis.loopreturns.com/#/

You will need your order ID (sent by email at the time of purchase) and the email address or phone number associated with your order. 

In the event that we are unable to repair your item, we will send you a replacement at no additional cost.

We will cover the overall shipping fees (return shipping fee + shipping fee of the new item). 

Items sent back to us without first requesting a return will not be accepted.

You have a lifetime to reach out to us and ask us for a repair.

If your bag was damaged with time we are here to help and may be able to repair your bag. If we are not able to repair your item, we will offer you a “Trade in Value” so that you can get a new one at a discounted price.

To request a repair, simply access the following link: https://lafloreparis.loopreturns.com/#/

You will need your order ID (sent by email at the time of purchase) and the email address or phone number associated with your order.

The overall shipping fees (return shipping fee + shipping fee of the repaired item) will be paid by the customer. 

Items sent back to us without first requesting a return will not be accepted.

Website & Payments

As a relatively new company, it is important to us that all of our customers can understand our values and our products easily. English is widely spoken across the world and can easily be translated to another language through any search engine. We hope to have our website available in different languages in the future, in order to make your shopping experience even more pleasurable.




Our company’s mission is to offer affordable luxury vegan purses all year long. However, we are aware that each person has their own budget, and it is important to us that our brand be accessible to all. Therefore, from time to time, we will have limited sales on our products. Be sure to follow us on our social networks (insert relevant links here) so you won’t miss our next sale!

We do not offer student discounts. We do however hold limited sales from time to time, so be sure to follow us on our social networks so you won’t miss our next one!  

We chose to display our items in USD because it is a well known currency worldwide and easy to convert into any other currency using any search engine.

We are using Shopify Payments to safely process the follow cards : Visa, Mastercard, Amex, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Facebook Pay.

We are also accepting Paypal payments.

We are working with the most secured payment processors (Shopify Payments & Paypal) to ensure the highest security during your payment. We are also using the HTTPS / SSL certificate to ensure that our website is secure as well.

Yes. We are happy to offer SHOP PAY INSTALLMENTS which allow you to split your purchase into 4 equal installment payments.

We accept payments via Shop Pay from the following countries: the United States, Puerto Rico, Canada, the United Kingdom, Ireland, Australia, New Zealand, Singapore, Hong Kong SAR China, Japan, Germany, Spain, the Netherlands, Denmark, Italy, Sweden, Austria, Belgium, France, Finland, Czech Republic, Switzerland, Portugal, and Romania.

Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

You can not apply two discount codes to one order, nor can you apply a discount code to an order if there is already a discount. However, you can save any discount codes you have for another order! 

You can not apply two discount codes to one order, nor can you apply a discount code to an order if there is already a discount. However, you can save any discount codes you have for another order! 

Care ressources

Cork is one of the most eco-friendly materials on our planet! Cork is both renewable and biodegradable. Laflore’s cork leather is made from cork bark, which is sustainable and actually helps the environment instead of harming it. We also believe in vegan, cruelty-free fashion where no animals are harmed to create a purse.

Cork is a very light and solid material. In fact, it is three times lighter than traditional leather. 

To clean the cork of your Laflore purse, dampen a reusable soft cloth with warm water and a couple drops of saddle soap. Saddle soap is ideal, but any regular soap you have at home will do just fine. Once you have a damp cloth with soap ready, gently scrub your purse in small circles, paying special attention to any areas that are visibly dirty.

You can read all about how to clean cork products here: https://www.lafloreparis.com/pages/how-to-clean-a-cork-purse   

All Laflore products are made of waterproof cork material, but too much water will make the cork material unable to absorb the leather cream properly. It’s best to use a conservative amount of water and soap (ideally saddle soap). Make sure to dry your bag with a clean cloth instead of rinsing it, just like you would regular leather. If there is any residual moisture after cleaning, allow your cork purse to completely air dry and don’t place it close to any sources of heat such as hair dryers or electric heaters.  

How will cork age?

Cork will last long and age well if you take care of it properly. However, just like leather, cork changes over time. It is sensitive to UV and will get slightly lighter in color with time. In addition, there may be wear and tear at the corners and in other areas of the item that are used often. All of those signs are natural and can be avoided with proper care. 
You can read all about proper cork care in our article here : https://www.lafloreparis.com/pages/how-to-clean-a-cork-purse   

Cork comes from the bark of a tree, the cork-oak. When cork trees are stripped of their bark, they can absorb enormous amounts of carbon dioxide and release even more oxygen. Additionally, this process helps protect the surrounding biodiversity of the forests.

Cork trees live for over 200 years, they are never cut down, and the cork bark regenerates every 9-12 years.

Our cork conditioner is made from vegan ingredients: Paraffin, Carnauba wax, Montan wax, Jojoba and Mineral oil, vegan stearin, and water.
It is specifically designed for cork and will allow it to remain supple and healthy.

Thank you for purchasing one of our products! Just like usual leather bags, cork bags can go through the years, but will need a little help to make it through the usual wear and tear without aging prematurely. Like leather, cork is UV-sensitive and will turn lighter with time. To keep a healthy purse, we have designed three products, especially for your Laflore Paris: 

  • A neutral cork conditioner to keep your cork healthy and moisturized! 
  • A coloring cream for quick color fixes
  • A repair kit for self-repair or little hardware issues

With one, two or all three products, you are guaranteed your Laflore Paris will remain healthy for the longest time!

Our repair kit is the perfect answer for your bobobark or bebebark's little issues. It will provide you with a wide range of spare parts, a sticky cork patch, and a screwdriver to mend your bag back to health! Most of the fixes can be self-made and will allow your product to last for the longest time. It also comes in a little cork pocket to be carried around daily!

The repair kit comes with: 

  • Two medium rings
  • Two large rings
  • A spare buckle
  • Five screws
  • A sticky cork patch of the chosen color
  • A magnetic wooden screwdriver

It's the best match for bobobark or bebebark.

The repair kit comes in black, emerald and cognac. 

The repair kit is a perfect option if you want to purchase, or have already purchased a bobobark or a bebebark. However, some spare pieces, like the screws, the cork, or the rivets, will work on our other products as well! 

Cork is a very light and solid material. In fact, it is three times lighter than traditional leather. 

All our caring products are fully vegan, enriched with natural oils, and 100% cruelty free. They are ethically made and are delivered in fully-recyclable packaging!

toto

Our classic brass clasp makes opening and closing toto very simple.  One click open, one click closed.  toto opens a full 180 degrees so accessing everything you need is quick and easy.

We’ve designed toto for optimum convenience … your laptop slides in and out of toto with ease.

Sustainability means using materials that regenerate, that’s why we chose cork fabric.  Cork trees thrive when their bark (the cork) is harvested thus ensuring their optimum health and preservation.  Our linings are made with 100% recycled cotton and the clasp and hardware are made of brass.

So glad you asked!  The interior of toto:  a generous zippered pocket with four elasticized pouches, 16” padded laptop sleeve and three card slots, two additional pockets for smaller items, three elastic straps to secure pens, lotions, gadgets etc., and two zippered pockets for “right at hand” access. We’ve also incorporated an exterior-access pocket with waterproof lining for unexpected mishaps.

Bonjour!  Sorry, at the moment there are no customization options.

Yes!  toto is super versatile!  You can carry toto like a tote/briefcase, wear it crossbody, on your shoulder or as a backpack.

When empty, the toto has a weight of 2.3 kg.

Absolutely!  There’s a padded 16” laptop sleeve to keep your laptop safely tucked away and ready for use.

That is a great question, thanks so much for asking.  The waterproof pocket is meant for damp items and not for anything that is oozing or dripping water or any container that might be leaking.  It’s ideal for damp clothing or handcloths etc.

The toto is very roomy with a size of 39 x 37 x 25 cm | 15.3 x 14.6 x 9.8 inches.

All our bags are lined with our signature orange, recycled cotton.  The vivid color enhances the beauty of the bag and makes finding all your items easily against the bright background.

Hi!  At the moment we use our exclusive, signature orange cotton to line all our bags.  But who knows?  Maybe in the future we’ll consider the possibility of offering lining options.

Thanks for asking!  Every toto comes with a wide, woven, clip-on crossbody/shoulder strap and clip-on backpack straps.

Glad to hear you’re enjoying your Laflore Paris accessories, thanks for the feedback!  The Jewelry Pouch and Make-up Case fit easily into toto with lots of room to spare.

Sure!  We added the clip-on pouch, with central divider, two zippered pockets, single pouch and card slots, so you’ll have a day-to-evening handbag with you without having to take up space inside your bag.  This way, you can leave toto in your hotel room when traveling or at the office when you head out to lunch or to the powder room.  Save space and look chic … we hope you enjoy this special toto feature.

Thank you, it’s so nice to hear from you.  Every Laflore Paris handbag and accessory is handcrafted by experienced artisans and made with premium cork fabric.  Cork fabric is not only lightweight and waterproof, it’s also very durable.  Strong and dependable, sustainable and enduring … our bags, with proper care, last for many years.

The interior is designed to accommodate all your essentials . . . there are pouches that will easily accommodate your phone and its cables/chargers/earbuds. 

Thanks for asking!  The crossbody/shoulder strap is adjustable from 90 cm to 160 cm.

Bonjour!  The backpack straps are 80 cm and can be adjusted for your comfort.

Toto has a capacity of 15L.

Toto can hold weight up to 15kg, however, for daily use we recommend carrying no more than 10kg to avoid any premature wear and tear.

Doquintin

The Doquintin can be worn in four ways: in hand, on the shoulder, crossbody, and as a backpack. 

 

The Doquintin is 39 x 28 x 13 cm.

The Doquintin weighs 1.2 kg.

The Doquintin has a capacity of approximately 9.4L.

There are a number of accessories available for the Doquintin including: a set of interchangeable bamboo handles, a removable exterior pouch, a computer pouch, a camera bag, and a set of expandable packing cubes (3).

Each can be purchased separately or as a full set together with the Doquintin. 

 

The Doquintin can fit a computer up to 14 inches in its padded laptop pocket. The best match is the 13" MacBook Pro!

The Doquintin has 5 protective feet at the bottom of the bag!

 

The Doquintin will come included with five straps: two large handles straps, an adjustable crossbody strap, and two backpack straps. All straps are 100% removable, and will come in the same color as the Doq!

The computer pouch will not fit in the laptop pocket, but will fit in the bag's main compartment.

The Doquintin is available in classic black, croco black, and emerald. If any new colors become available, we will inform our community through Kickstarter updates.

 

The camera bag is 22 x 12 x 13 cm.

 

The removable exterior pouch is 26.5 x 18 cm.

 

The large packing cube for the Doquintin is 13 x 37 cm with an expandable height up to 13 cm.

 

The bamboo handles are each 14 x 14 cm.

 

The computer pouch is 34 x 24 cm, and can hold a laptop up to 13 inches.

 

The Doquintin can fit a computer up to 14 inches in its padded laptop pocket. It will also hold a 15" laptop, but only inside the main compartment of the bag.

 

The small packing cubes for the Doquintin are each 12 x 16 cm, with an expandable height up to 13 cm.

The doq can carry up to 5 kg, however, for daily use we recommend an average of 3kg to avoid any premature wear and tear.

Moimoi

The moimoi comes with a removable compartment, with a velcro removable padded organizer. It will allow you to customize your moimoi to fit all your daily needs!

The moimoi is 25 x 14 x 15 cm | 9.8 x 5.5 x 5.9 inches.

The moimoi is 0.8 kg.

The moimoi comes in black, emerald and red. 

The moimoi comes with an adjustable cork strap the same color as the bag! It is also compatible with all our straps accessories, such as the chain strap or the extra strap. 

The moimoi can hold up to 5L

The moimoi is made of ethically sourced cork from Portugal, premium brass and our signature orange lining made of 100% recycled cotton certified oeko-tex. 

 

To provide you with premium service, we designed the moimoi mirror to be 100% removable and replaceable. If your mirror suffers any damage, we will be happy to help and replace it for you!

The moimoi has a variety of accessories to help you customize it at will! You can discover the moimoi family and more here

First, the treasure box is a fully removable compartment the size of the moimoi. Its full space and large volume will help you fit bigger objects. 

The jewelry pouch is a small pouch design exclusively for your jewels: it'll help you organize them with ease, and will be a perfect addition for the inside of your moimoi. 

Finally, the jewelry boxes are two organized compartment that are half the heigh of the moimoi. You can fit both of them at once inside of it: one on top of the other. With their different compartments and organization, they will bring order to your moimoi! 

Loyalty Program

Once consumed to unlock a reward, the bonbons are permanently used and will not appear on your bonbons count anymore. Gain some more to unlock new rewards!

Since October 2023, Laflore Paris has launched its very own fidelity program! A way for us to thank all of our loyal customers and provide them with dynamic rewards with each purchase they place on our website. Each purchase will provide our customers with bonbons, which can be traded against multiple rewards, from discount to free items!

All of our customers with an existing account on our website lafloreparis.com will automatically benefit from the loyalty program! If you want to enjoy the loyalty program, as well as enjoy limited editions, iconic items at a discounted price and special offers, don't hesitate to create your free account on our website by clicking on the account icon on the top right part of the screen! 

No, you won't! Just like creating an account on our website, the loyalty program is entirely free. You will not need to pay to enjoy the rewards from our loyalty program! 

The loyalty program will allow you to exchange bonbons against special discounts or free items. With each purchase you place on our website, you will gain new bonbons automatically! Each 1$ spent is 3 bonbons earned. 

However, you can gain more bonbons by sharing your love for Laflore Paris on Facebook, X, and Instagram! Each referral will get you 60 additional bonbons. For social media referrals, you can click on the social media icon from your loyalty program menu. 

You will also receive special bonbons bundles if you sign up for the newsletter (150 bonbons) or each year for your birthday (300 bonbons). 

Finally, you can refer your friends with a dynamic link only you have access to! For this, check your loyalty program menu and click on "refer a friend". If you copy the link and send it to an interested friend who places a purchase, they will receive a 15 USD off discount, and you will receive in turn 300 bonbons!

Laflore Paris currently has 5 different unlockable rewards. The more the bonbons, the bigger the prize! 

  • For 1000 bonbons: unlock a special 10$ coupon code! 
  • For 1500 bonbons: unlock a special 20$ coupon code! 
  • For 3000 bonbons: unlock a special 50$ coupon code!
  • For 5000 bonbons: unlock a free clutch wallet! 
  • For 9000 bonbons: unlock a free bobobark red chrome! 

The rewards will be updated from time to time: don't hesitate to check from the app what prizes you can win!

From Laflore Paris main page, you can click on the bonbons icon on top right part of the screen. It will open your loyalty program menu! 

Here, you will have access to your bonbons count. Each time you reach a certain amount of bonbons, you will be able to see the matching reward by clicking on "my rewards". 

For unlocking a reward, please click on "redeem". On this page, you will be able to select and unlock a specific reward. Keep in mind unlocking a reward will consume the bonbons. it's up to you wether you want to save up or use your bonbons right away! :) 

Once a reward is unlocked, you will receive a special coupon code the amount of the unlocked reward. Your coupon code will always appear on your loyalty program menu: you can copy them and past them during the checkout phase to enjoy your reward! 

Note: during sales, or some special operations, a specific discount may already be applied to the item of your choice. If that is the case, you may not be able to use your reward. However, it'll be saved for later, so don't hesitate to save them up for future purchases!

Don't worry! We update the rewards regularly. Don't hesitate to save up your bonbons: you will be able to use them later as soon as you see the reward of your dream!

If a reward is unlocked, it is permanently unlocked and will not be available at any other time in the future. If you regret selecting the reward, you can contact us through chat or email at natacha@lafloreparis.com anytime for help. However, don't hesitate to think it through: we will be able to provide you with the bonbons again but will have to deactivate the unlocked reward - it will not be available anymore past this time. Don't hesitate to give it a shot!

Pèrepak

Pèrepak comes with three straps to wear it in three different ways just like the bobobark: two backpack straps, and a small convertible strap to combine with a backpack strap to make a shoulder strap!

Pèrepak’s dimensions are 47 H * 34 L * 12 W cm.

Pèrepak’s weights 2.2 kg.

Pèrepak’s best match is 16 inches computer, but it will fit a 17 inches without issue.

With its bag-long pocket, not only does it open easily, but you will have a clear access to its content whenever you decide! 

It's opening can also be folded at your convenience to always match it's content. Clip it and go!

All of our bags are hand made with love. Our sustainable cork material always comes from Portugal and our lining is made from eco-friendly recycled cotton. Our global team of artisans and workshops have been pioneering innovations in eco-friendly and sustainable craftsmanship.

The sterling carabiner, magnetic roll-top, and heavy-duty zipper come undone to reveal our signature orange recycled cotton and a plethora of versatile pockets. A 17” padded laptop sleeve with an integrated accessible zipper, two elastic pockets keep cables and small items while two elastic straps secure pens, lotions, gadgets, etc. The zipper opens all the way down creating a wide and clear view into the bag. For easy and fast access and packing. 

Of course! From the top to the easy laptop access, your computer will always be one movement away. 

Like all our other product, the pèrepak's lining is crafted from recycled cotton in our signature orange, a bright way to see your bag's content in one sight!

Pèrepak has a volume of 19L. 

Pèrepak can hold up to 10 kg on daily basis. It is a sturdy companion that will be a part of all your adventures!

Crowdfunding

For each of our campaigns, we do our best to ship all of your products together in a single package to reduce both waste and carbon footprint.
that being said, for logistic purposes, we may be due to shipping you products separately. If we do, you will be notified and will receive several tracking numbers through email!
As we mentioned on our Kickstarter, we are offering US and EU-friendly shipping. For any other country, please note that the price of your pledge do not include any additional duty and taxes that may apply as per local laws of importation. Please check out your local custom service’s website for additional help.
If you notice anything unusual during the shipment of your item, don’t hesitate to reach out to us. If you have any questions, please contact us by email at natacha@lafloreparis.com or through our online contact form available on our website.
If you have any issue or questions about your item after delivery, don’t hesitate to reach out to us. You may contact us directly by email at natacha@lafloreparis.com or through our online contact form available on our website.
For each of our campaigns, you will be requested to pay the shipping fees on the final survey you will receive through email soon after it comes to an end. 
Shipping fees are automatically based on your destination Country, as well as on the size, volume, and weight of what you purchased. Buying add-ons may lead to higher shipping fees. 
If the items you selected can be purchased in different colors, you will be able to select it directly on the survey. If there are no options, then the only available color is black.
Thank you very much for letting us know! Please don't worry, it may be entirely normal. 
 
There could be several reasons behind that:
1) The survey was received but ended up in your spam folder. Don't hesitate to look for it there, or in your adds folder!
2) You have signed up to the campaign using an AppleID email, which prevented the survey from being sent; If so, let us know with your name and email address so we can locate your pledge and update your email address at once!
3) If you have not selected a reward upon supporting our campaign, it is possible a survey was not created. We will check it out for you!
 
In any cases, feel free to reach out to us at natacha@lafloreparis.com anytime and we will make sure to help! 
You can ask for a cancellation anytime while the campaign is live, and can do so on your end through your backer profile.
 
However, after the end of the campaign, cancellation and refund will no longer be possible. Kickstarter is a platform that allows innovators to offer their creations and ideas at discounted prices. These funds go towards initiating production and launching of the product, resulting in a product that the backer can enjoy. In accordance with Kickstarter Terms of Use we will not offer refunds or return for items that are not defected.
 
However, in the event that you receive a faulty item, you are welcome to contact us and we will be happy to provide support!
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